After completing the payment, the order will be processed by the system. Once the anatomical measurements are provided and confirmed, the garment will be made and shipped to the address provided by the Customer.
Shipping Times
Shipping times vary between 3 and 4 weeks, depending on the availability of raw materials and any events beyond Saveone’s direct control. While the times indicated are estimated and provided at the time of product and customization selection, unforeseen delays may occur, which will be communicated promptly.
Shipping Methods
Saveone ships worldwide within 35 days from the Order Confirmation*, using the express courier service (DHL) and to the address provided by the Customer at the time of order.
Shipping is free and includes any customs duties.
Once the order is shipped, the Customer will receive an email with the courier’s name and instructions for tracking the shipment online. The status of the shipment can be monitored by accessing the personal page or through the courier’s website.
Delivery times from shipment:
- 24/48 hours for shipments within Italy (with an additional day for Basilicata, Campania, Calabria, Puglia, and the islands).
- 2/3 business days for shipments within the European Union.
- 3/5 business days for shipments outside the European Union.
Business days are Monday to Friday.
Note
Shipping times depend on the payment method and the date of anatomical measurements confirmation. During national holidays, delays may occur due to the closure of facilities. Any changes in times will be communicated via email.
What to do in case of delay or non-delivery
If you haven’t received updates on the shipment and the indicated times have passed, follow these steps:
- Check the order status by logging into your personal area under Profile > Orders.
- Verify that the shipping address provided is correct.
- If the order is marked as “shipped,” contact DHL at 199.199345.
- If you received a missed delivery notice, contact DHL at 199.199345.
For further assistance, feel free to contact us via email at bespoke@saveone.it: we are always available for any needs.
