Privacy Policy

General Information on Our Privacy Policy

Welcome to our website www.saveonebespoke.com (“Site”). Please read our Privacy Policy carefully, which applies to every access to the Site and, more generally, to any activity of browsing and using its services, regardless of whether you purchase products. Following the consultation of the Site or the sending of an email through the “Contact” section or to any email address provided on the Site, personal data related to identified or identifiable persons may be processed.
This document, therefore, describes to users (“Data Subjects”) the methods of data processing and also serves as a notification pursuant to personal data protection regulations.
This Privacy Policy also provides useful information on how we collect and use information that identifies users. For further information on our Privacy Policy, you can contact Saveone Srl customer service in the specific section of the Site, indicating the subject “Privacy”.

1. Data Controller
   The Data Controller is Saveone Srl, located at Via Biagio Petroncelli 226, 00173 Rome (RM), VAT number: 14808891007, which determines the purposes and means of processing.
2. Purposes of Processing and Legal Basis

2.1. Data Collection
Saveone Srl directly collects personal data and other information from its users during online registration processes, via web pages dedicated to new commercial initiatives (e.g., landing pages), or through the order of products on the website for the conclusion of e-commerce transactions. These data are processed by Saveone Srl within the limits and for the purposes outlined in the information provided to the user in the specific data collection section or in this Privacy Policy, including the possible communication to third parties for instrumental purposes in providing the service requested by the user (as specified in the “Who We Share Your Personal Data With” section).

2.2. Purposes and Legal Basis
Your personal data is collected and processed by Saveone Srl for purposes strictly related to the use of the website, its services (including marketing activities), and the purchase of products. Specifically, your personal data may be processed for the following purposes:

• To provide registration services and access to reserved areas or specific services (during the website registration process, we collect email address, personal data and/or shipping data, and password via the relevant online registration forms);
• If expressly requested, to send the newsletter via email;
• For purposes necessary to provide all information and assistance regarding services and/or the purchase of products on the Site (to provide customer service, we collect your personal data in the “Contact Us” section);
• To allow the completion of product purchases on the Site (we collect your personal data, such as personal details, email address, postal address, credit card details, and bank information, phone number via the order form);
• To provide information regarding browsing issues, browser compatibility, and website page viewing or loading problems (this involves data collection for the purpose of technical support services);
• To prevent or discover fraudulent activities or abuses detrimental to the Site;
• To allow Saveone Srl to exercise its rights (such as the right of defense in court);
• To allow the saving of products you like in your virtual shopping cart;
• To book appointments at the Atelier or join the “Ambassador” program;
• With your express and specific consent, for marketing, analysis, and profiling activities such as:
  • Information and/or commercial promotions via postal mail (or flyers) and phone, or via electronic communications such as emails, SMS, and other available automated systems, aimed at introducing new products and improving the services offered;
  • Market research and surveys on service quality and customer satisfaction, also involving specialized companies, to improve product and service offerings;
  • Profiling to analyze needs, tastes, choices, and consumption habits, including through electronic processing, to provide communications on products or services in line with user preferences and interests;
  • Analysis of aggregated data on user behavior or behavior analysis on the website.

The processing of your data for marketing and profiling purposes requires your specific and separate consent; however, we would like to inform you that for other purposes, the Data Controller may process your personal data even without your consent in certain cases provided by law (for example, when necessary to fulfill a legal obligation) or when necessary to execute contractual obligations towards users (for example, if the user has purchased products on the Site) or when you have requested specific services through our website.
Therefore, all the personal data provided will be processed exclusively for purposes related to the activity of Saveone Srl, whose legal bases – depending on the case – are:

• Consent (necessary for marketing, profiling purposes, and/or the transfer of your data to third parties or to personalize the user profile on the website);
• Execution of a contract to which the user is a party (e.g., to send information related to services via email and/or text messages and/or any other communication means, for example, to confirm an order or inform of changes to our services, to receive payments or process refunds in case of product returns) or pre-contractual measures taken at the user’s request;
• Compliance with legal obligations to which the Data Controller is subject;
• Legitimate interest of the Data Controller (as further specified).

Your personal data is mainly processed electronically and, in some cases, in paper format.
Advertising, promotional, and informational marketing activities related to products and services, as well as statistical analyses aimed at assessing the level of satisfaction with the services offered, are carried out through traditional channels (such as postal mail and operator calls), as well as through automated digital channels (such as email, SMS, browser, and social networks).
The purposes for which your personal data is processed may be specifically stated each time in the information text provided by the Data Controller on the page where personal data is requested.

The Data Controller may process personal data of third parties directly communicated by users (for example, in the “Saveone Ambassador Program” where the user shares a discount code with friends) or if a product is purchased to be delivered to a third party or when the person paying for the product differs from the recipient of the product.
In all these cases, please ensure that you have obtained the consent of the person whose data is being shared before communicating it to Saveone Srl and have informed them about the processing, as you will be solely responsible for sharing information and data related to third parties without their explicit request, and for its incorrect or unlawful use. In any case, Saveone Srl will fulfill the information obligation towards the notified user and, where necessary, request their express consent when registering their personal data in its records.

2.3. Legitimate Interest of the Data Controller and/or Third Parties

As mentioned above, Saveone Srl may process your personal data for marketing purposes, with your express consent, using the contact details provided during registration on the Site. However, in the legitimate interest of the Data Controller, if the advertisement concerns products similar to those already purchased, you may receive it at your email address even without your express consent, provided you have not refused such use at the time of providing your email or in subsequent occasions (so-called “soft spam” under Article 130, paragraph 4, Legislative Decree No. 196/2003). Likewise, we may process your data without consent to provide the services you have voluntarily requested (e.g., to measure the optimization of our advertising campaigns, to establish, exercise, or defend the legal rights of the Data Controller, or when processing is necessary to prevent fraud on the Site or ensure its security and functionality).

3. Nature of Data and Consequences of Refusal to Provide Data

Providing personal data to Saveone Srl (specifically personal data, email address, postal address, and phone number) is necessary for the conclusion of the contract for the purchase of products on the Site.
Some of this data may, however, be essential for the provision of other services offered on the Site at your request or to comply with legal or regulatory obligations.
Refusing to provide the necessary data for these purposes may result in the inability to execute the contract for purchasing products on the Site or to provide the other available services – such as customer service – or to properly fulfill legal and regulatory obligations.
Providing additional data, other than mandatory data, for the fulfillment of legal or contractual obligations or for the provision of specific services upon request is optional and does not affect the use of the website and its services or the purchase of products.
Depending on the case and, if necessary, you will be informed accordingly of the mandatory or optional nature of providing your personal data to the Data Controller. The mandatory or optional nature of providing your data will be highlighted by a notice (“fill in this field”) or a specific (*) symbol next to the mandatory information or only data required for providing services and purchasing products on the Site. Please note that failure to provide optional personal data will not impose any obligation or disadvantage for our users.

4. Transfer of Data Outside the EU

Your personal data will not be transferred to countries outside the European Union that do not provide adequate protection for individuals. If this is necessary to provide requested services (e.g., for processing activities that may be outsourced to non-EU suppliers) or to conclude a contract for purchasing products, we ensure that the transfer of personal data to non-EU countries with inadequate protection will only occur following the conclusion of specific contracts containing safeguard clauses and appropriate guarantees for the protection of personal data (e.g., standard contractual clauses approved by the European Commission) or in the presence of another requirement in compliance with applicable Italian and European regulations.

5. Rights of the Data Subject

Users have the right at any time to obtain confirmation of the existence or absence of personal data concerning them and to receive their communication in intelligible form.
Data subjects have the right to obtain the following:

• The content and origin of personal data;
• The purposes and methods of processing;
• The logic applied to the processing carried out with the help of electronic tools;
• The identification details of the data controller and processors;
• The retention period related to specific categories of data processed;
• The subjects or categories of subjects to whom personal data may be communicated or who may become aware of it as controllers or processors.

Data subjects also have the right to obtain:

• The updating, correction, or, when relevant, integration of data;
• The cancellation, anonymization, or restriction of processing of data (e.g., if processed in violation of the law), including data that does not need to be retained for the purposes for which the data was collected or subsequently processed;
• Data portability to another controller;
• The right to object to processing (e.g., for sending promotional material or direct marketing or conducting market research or commercial communication);
• The right to object to automated decision-making (including profiling);
• The withdrawal of any consent given, if applicable (it should be noted that withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal);
• Confirmation that the actions mentioned above have been communicated, including their content, to those to whom the data has been communicated or disclosed, except when it is impossible or when it involves the use of disproportionate means compared to the protected right.

Part of this information is included in our Privacy Policy. For more information, you can contact our customer care at bespoke@saveone.it, indicating the subject “Privacy”.
The right to object to the processing of personal data for marketing purposes can be exercised both with respect to automated contact methods (e.g., email, SMS, WhatsApp, or other social media, etc.) and traditional methods (postal mail and phone); this right can be exercised in whole or in part (e.g., only for communications via postal mail or phone or by objecting to the sending of promotional communications via automated methods such as email or SMS), even independently through the specific services available to the user (e.g., unchecking the newsletter box in the reserved area).
To exercise these rights, users can write to the person responsible for responding to user rights by sending a communication to the following email address: bespoke@saveone.it, with the subject “Privacy”.

Finally, please note that the data subject always has the right to lodge a complaint with the Italian Data Protection Authority for the exercise of their rights or any other issue related to the processing of their personal data.

6. Who We Share Your Personal Data With

For organizational and functional purposes and for purposes strictly related to the provision of our services (including product sales), your personal data may be made available to third-party companies contractually linked to the Data Controller, who perform specific services as Data Processors (e.g., couriers or companies providing marketing services). These parties, in their capacity as Data Processors, will process your personal data exclusively on behalf of Saveone Srl and exclusively for the purposes indicated in this Privacy Policy and, in any case, in compliance with legal limits and any consents provided by you.
To obtain the complete list of processors handling your data, please contact our customer care in the “Contact Us” section or write to bespoke@saveone.it.
Your personal data will not be communicated, transferred, or disclosed to third parties for purposes not permitted by law or without your explicit consent. Besides the companies acting as data processors, personal data is also made available to third parties (independent data controllers) who process the data autonomously solely to execute the product purchase contract on the Site and for ancillary purposes related to the provision of requested services (e.g., for transactions related to purchases, credit institutions for processing remote electronic payments via credit/debit cards).
For example, but not limited to, the following third parties we work closely with may be recipients of the user’s personal data:

• Commercial partners of social media platforms who may offer linking services (e.g., linking information to a profile) from their social media platforms to our website;
• Providers of services for delivering purchased products or managing payments;
• Providers of IT services or solutions supporting internal customer care or marketing (e.g., for the “Live chat” service).

Your data will not be subject to public disclosure. However, it may be communicated or disclosed as required by law to law enforcement, judicial authorities, security agencies, or other public bodies for the purposes of defense, national security, or the prevention, detection, or prosecution of crimes.

7. Data Retention Period

Your personal data will be processed for the time strictly necessary to achieve the purposes outlined above.
The criteria used to determine the retention period are established by:

• Specific legal regulations governing Saveone Srl’s activity;
• The period of time you remain a subscriber to the newsletter (for marketing), unless you unsubscribe voluntarily;
• Tax regulations regarding the processing of administrative-accounting data (10 years); in particular, financial data (e.g., payments, refunds, etc.) will be retained for the period required by applicable tax and accounting laws.
  For commercial purposes, the details of identifiable users’ purchases will be retained for 12 months (from the date of data acquisition) for targeted commercial communications (profiling) and for 24 months for direct marketing activities.
  Profiling data will be kept for this purpose for no more than twelve months from their registration, unless they are truly anonymized so that even indirectly or by linking other databases, the data subject cannot be identified (profiling will be carried out using data strictly necessary to pursue the declared purposes).
  Data of a “registered” user will be kept until:
• 12 months after account closure;
• 10 years after the last use on our website (e.g., access to the personal area, purchase made by a logged-in user, etc.), if the user does not close the account.

Finally, customer data may also be retained for as long as permitted by Italian law to protect the legitimate interests of the Data Controller (Article 2947, paragraphs 1 and 3 of the Civil Code).

7.1 Managing Consents, Deactivation, and Data Deletion

The General Data Protection Regulation recognizes the right to access, rectify, transfer, and delete your data. The user also has the right to object and limit the processing of their data.

To modify consents related to data management, users can use this link.

To exercise your rights, request account deactivation, and deletion of your data, users can send an email to bespoke@saveone.it with the subject “Privacy”.

8. Processing Based on Automated Decisions and Profiling

For more information on the processing of personal data based on automated decisions and profiling, you can consult our Cookie Policy.
In any case, if you sign up for any of our services (e.g., in the “Register” section of the website) through authentication methods on social media (e.g., Facebook) or Google, Saveone Srl may access certain personal data (e.g., name, surname, email, etc.) present in the user’s social media account or profile based on the applicable terms of use by those platforms. We may also collect some of your personal data when interacting with third-party social media features, such as “Likes”.
Except for the cases mentioned above related to profiling regarding user behavior on the website and analyzing tastes and consumption habits, Saveone Srl does not carry out other automated processing of personal data that could produce decisions affecting the user’s legal sphere.

9. Processing for Further Purposes

The Data Controller, with specific information, may process your data for further purposes beyond those outlined above, as long as they are compatible with the original purpose declared at the time of data collection. If the further purpose is incompatible with the original purpose, your consent will be required, and you will be informed in advance with the option to update or change your preferences (following the provided instructions), so that you can confirm or deny your consent for the use of your personal data.
Your consent will not be necessary if the further processing carried out by the Data Controller is based on another legal basis, such as the fulfillment of a legal obligation of the Data Controller or the execution of contractual obligations.

10. Minors

This Site and its services are not intended for minors under 18 years old, and the Data Controller does not intentionally collect personal information from minors. If information on minors is unintentionally recorded, the Data Controller will delete it promptly, even at the request of the users themselves.

11. Applicable Law and Contacts

This Privacy Policy is governed by European law and Italian law (Personal Data Protection Code, Legislative Decree No. 196 of June 30, 2003, and subsequent amendments) regulating the processing of personal data of users of this Site.
These regulations ensure that the processing of personal data is carried out in compliance with the fundamental rights and freedoms of the individual, particularly with regard to privacy, personal identity, and the right to personal data protection.

12. Modifications and Updates to this Privacy Policy

The Data Controller will update or simply revise, in whole or in part, the Privacy Policy of the Site, taking into account changes in laws or regulations governing this matter and protecting the rights of users. Changes and updates to the Privacy Policy of the Site will be communicated via email to users subscribed to our services and will, in any case, be made available on the homepage of https://www.saveonebespoke.com/it/privacy as soon as adopted. Therefore, we recommend that you regularly visit this section to consult the most recent and updated Privacy Policy.

Last update: November 2024.